1612nd Edition: LawNewsIndex is a UK based Law,
Justice, Legislation & Rights related daily news & legal articles
archive brought to you by TheLawMap
FOCUS OF THE DAY: Only a tiny number of law firms follow up enquiries from potential clients after making initial contact with them, ‘mystery shopper’ research has found. And even that initial contact is often too slow in a world where ever-more rapid responses are expected. The report by client feedback specialist Shoppers Anonymous, The client journey project, surveyed 85 firms and recorded more than 400 one-to-one client experiences, made via web search, telephone, and walk-in office enquiries. Full story - Legal Futures
FOCUS OF THE DAY: Only a tiny number of law firms follow up enquiries from potential clients after making initial contact with them, ‘mystery shopper’ research has found. And even that initial contact is often too slow in a world where ever-more rapid responses are expected. The report by client feedback specialist Shoppers Anonymous, The client journey project, surveyed 85 firms and recorded more than 400 one-to-one client experiences, made via web search, telephone, and walk-in office enquiries. Full story - Legal Futures
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