FOCUS OF THE DAY: Justice agencies are failing to treat victims who raise complaints over their treatment with empathy or patience, leaving victims feeling ignored, a new report has revealed. After consulting more than 200 victims on the complaints procedure, the Victims' Commissioner found that three-quarters of respondents said they were unhappy with the response received and half said the complaints process was difficult to use. The review also found that there was 'inadequate attention to the personal touch victims needed.' Full story - Solicitors Journal
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| Saturday Conversations on Law |
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